How a Shipping and Logistics Enterprise Supercharged Sales, IT, and Delivery

Overview 

A major trucking and logistics enterprise partners with StackAI to scale AI automation across IT, sales, and operations. From automating tender agreement analysis to translating thousands of documents in real time, this enterprise has deployed a suite of AI agents that save time, reduce manual work, and increase operational clarity across borders.

The company’s journey with StackAI started in early 2024, when their Head of AI, BI, and Automation created a free account and quickly saw the potential. What started as a simple pilot evolved into a full enterprise rollout.

The Challenge: Manual Work Across a Global Logistics Operation

This enterprise's teams are spread across multiple countries and overwhelmed by repetitive work: managing IT support, parsing complex logistics contracts, and communicating across languages. Sales and business development also lacked the tooling to rapidly evaluate prospects or segment customers with data-driven precision.

Leadership knew AI could help and believed in the value of agentic workflows, but only if they were secure, scalable, and easy to deploy across teams with varied technical backgrounds.

The Solution: 3 AI Agents to Start, Dozens in Development

The enterprise started a pilot with three key AI agents that are now used across the organization.

1. IT Service Assistant

First, they built an AI agent for IT support, powered by an internal knowledge base of IT guidelines. It now assists hundreds of employees with instant help desk responses on anything from wifi support to new passwords, drastically reducing time spent searching for documentation and accelerating troubleshooting.

🕒 Result: Average wait time for support dropped to just 11 seconds.

2. Contract Parsing Agent

This enterprise receives a large volume of tender agreements: detailed logistics contracts outlining specs like delivery terms, port info, and weight limits. The AI agent they built now extracts over 15 key terms per document (contract duration, liability clauses, arrival windows, payment terms, etc.), so teams can process and respond to RFQs efficiently.

🕒 Result: Faster contract reviews, less manual error, and better RFQ response times.

3. Enterprise Translation Tool

To solve inconsistent communication across global teams, the enterprise deployed a centralized translator AI that went viral internally. It handles everything from emails to internal memos, offering more flexibility in tone and strong support for nuance. A voice-based version was later developed to support spoken translation as well.

🕒 Result: This translation agent has processed more than 80,000 hours of audio, dramatically improving communication across the enterprise.

Expanding the Impact: Sales, Recruiting, and Beyond

After a highly successful pilot, the enterprise expanded its use of StackAI agents into sales, recruiting, and back-office operations:

• Sales Intelligence Agent: A powerful lead research AI agent takes in company names and locations, pulls real-time data from sources like Perplexity, Google, LinkedIn, and niche databases, and generates detailed answers to industry-specific questions. The agent then scores each lead based on how well it fits the company’s service offerings. This agent has helped drive over $2.6M in closed pipeline.

• Customer Research Agent: Gathers insights on what customers import/export, volume, and logistics complexity.

• Meeting Summarizer: Automatically records and summarizes team meetings for improved alignment.

• Recruitment Agent: Parses resumes, performs external research, and suggests ideal roles or companies for candidates, dramatically improving recruiting workflows.

Freja teams frequently embed tools like Perplexity into StackAI workflows for up-to-date, grounded insights. 

What’s Next? AI as Core Infrastructure

Today, StackAI powers this enterprise's core operations in IT, logistics, HR, and business development. Teams are deploying new agents with increasing speed, building on a strong foundation of secure, no-code AI infrastructure.

From analyzing contracts, to translating across languages, to researching prospective clients, this enterprise is using AI not as an add-on, but as an operational engine.

StackAI is proud to support their mission to move faster, scale smarter, and deliver global logistics with precision.